Terms of use / Policy

Guidelines for customer/users of the “website”/hirers:

Please read these Terms of Service ("Agreement", "Terms of Service") carefully before using http://www.hiredrivermumbai.com ("the Site") operated by HireDriverMumbai ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Site at http://www.hiredrivermumbai.com.  By continue to use the website (http://hiredrivermumbai.com) you are agreeing to comply and are bound by following terms and conditions.

Terms & conditions:

  2. HireDriverMumbai provides a technology based service which enables the hiring of drivers by commuters/ passengers for a point to point pick up and drop off Service, within city limits and outside city limits, through the Application in mobile telecommunications devices and through the Website. The Service is designed to offer you information and a means of obtaining short-term private driver solutions to coordinate point-to-point and round trip private driver services, at your request. As a User, you authorize HireDriverMumbai to operate your vehicle and make decisions on your behalf during a period of time designated by you.

    • HireDriverMumbai has sole and complete discretion to accept or reject each request for providing the Service. HireDriverMumbai also has sole and complete discretion over whether to use the Application / Website to receive the leads generated through the Application / Website. If HireDriverMumbai accepts a request, the Application / Website notifies you and provides information regarding the Driver – including his name and the ability to contact the Driver by telephone or a message.
    • HireDriverMumbai shall undertake commercially reasonable efforts to bring you into contact with a Driver in order to avail the Services, subject to the availability of Drivers in or around your location at the moment of your request for the Services.
    • HireDriverMumbai itself does not provide transportation services. It is up to the User to offer transportation. HireDriverMumbai only acts as intermediary between the Driver and you. The provision of the Services by the Driver to you is, therefore, subject to the agreement (to be) entered into between the Driver and you. HireDriverMumbai shall under no circumstance be a party to such agreement. HireDriverMumbai disclaims any and all liability in respect of the Drivers including any claims of employment or any vicarious liability arising out of the Service or otherwise.
    • User means any individual or business entity/organization that legally operates in India or in other countries, and uses and has the right to use the Services provided by HireDriverMumbai. Our Services are available only to those individuals or entities who can execute legally binding contracts under the applicable law. Therefore, a User must not be a minor as per Indian Law; i.e. User(s) must be at least 18 years of age to be eligible to use our Services.
    • HireDriverMumbai advises its Users that while accessing the Website/Application, they must follow/abide by the applicable laws. HireDriverMumbai may, in its sole discretion, refuse the Service to anyone at any time.
    • This Agreement applies to all Services offered on the Website/Application, collectively with any additional terms and condition that may be applicable.
  6. To use the Services, you have to be registered and provide your name, contact number, email address and other details. Please see our Privacy Policy and practices to know more about how your personal information would be used.

  8. As a precondition to your use of the Services, you represent and warrant that:

    • You will only access the Service using authorized means. You are responsible to check and ensure you download the correct Application for your device or the correct Website in your computer. HireDriverMumbai shall not be liable if you do not have a compatible mobile device or if you download the wrong version of the Application for your mobile device or Website for the computer. HireDriverMumbai reserves the right to terminate the Service and the use of the Application/ Website should you use the Service or Application with an incompatible or unauthorized device.
    • You have the legal right and authority to possess and operate the vehicle when engaging our Services and you confirm, represent and warrant that the said vehicle is in good operating condition and meets the industry safety standards and all applicable statutory requirements for a motor vehicle of its kind.
    • You will be solely responsible for any and all liability which results from or is alleged as a result of the condition of your vehicle, legal compliance, etc., including, but not limited to, personal injuries, death and property damages.
    • You will be solely responsible for the full functionality of your vehicle. If your vehicle fails to function (electrical, mechanical or other) in any way while the Services are being availed of by you, you will be responsible for all storage fees, roadside assistance, alternate transportation and repair of any kind and neither HireDriverMumbai nor the Driver shall be responsible in any manner whatsoever. You have the legal right to designate the Driver as your agent and delegate actual authority to the Driver to operate your vehicle and make decisions on your behalf for the purposes of providing Services offered through the HireDriverMumbai platform.
    • You are named or scheduled on the insurance policy covering the vehicle you use when engaging our Services.
    • You have a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) for the operation of your vehicle to cover any anticipated losses related to your participation in the Services or the operation of your vehicle by the Driver. In the event of a motor vehicle accident you will be solely responsible for compliance with any applicable statutory or department of motor vehicles requirements and for all necessary contacts with your insurance provider. Other than any personal criminal liability attaching to the Driver you will be solely responsible for all consequences arising out of the use of the Service or the Driver. In any event HireDriverMumbai shall have no responsibility or liability on this account whatsoever.
    • You specifically authorize us to use, store or otherwise process your ‘Sensitive personal data or information’ (as such term is defined in Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011) in order to provide the Services to you. Subject to applicable law all information provided to us by you shall be deemed to be our information to use as we desire.
    • You will obey all applicable laws related to the matters set forth herein, and will be solely responsible for any violations of the same.
  10. HireDriverMumbai drivers will wait no more than 15 minutes from the requested trip start time, before they start the trip timer.

    • The information, recommendations and/or Services provided to you on or through the Website/Application are for general information purposes only and do not constitute advice. HireDriverMumbai will take reasonable steps to keep the Website/Application and its contents correct and up to date but does not guarantee that the contents of the Website/Application are free of errors, defects, malware and viruses or that the Website/Application are correct, up to date and accurate.
    • HireDriverMumbai shall not be liable for any damages resulting from the use of, or inability to use, the Website/Application, including damages caused by malware, viruses or any incorrectness or incompleteness of the information on the Website/Application.
    • HireDriverMumbai shall further not be liable for damages resulting from the use of, or the inability to use, electronic means of communication with the Website/Application, including — but not limited to — damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
    • The quality of the Services requested through the use of the Application is entirely the responsibility of the Driver who ultimately provides such transportation services to you. HireDriverMumbai under no circumstance accepts liability in connection with and/or arising from the Services provided by the Driver or any acts, actions, behavior, conduct, and/or negligence on the part of the Driver.
    • We shall not be held liable for any failure or delay in performing Services where such failure arises as a result of any act or omission, which is outside our reasonable control such as unprecedented circumstances, overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties ( “Force Majeure” ).
    • If we have contracted to provide identical or similar Service to more than one User and are prevented from fully meeting our obligations to you by reason of an event of Force Majeure, we may decide at our absolute discretion which booking we will fulfill by providing the Service, and to what extent.
    • We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we shall not be held liable in the unlikely event of a breach in our secure computer servers or those of third parties other than as required under applicable law.
    • HireDriverMumbai does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the “Content”) contained on, distributed through, or linked, downloaded or accessed from or contained on the Website/Application, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.
    • Offers are subject to HireDriverMumbai’s discretion and may be withdrawn at any time and without notice.
    • HireDriverMumbai is the sole owner or lawful licensee of all the rights to the Website/Application and its content. Website/Application content means its design, layout, text, images, graphics, sound, video etc. The Website/Application content embodies trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the Website/Application and its content shall remain with HireDriverMumbai.
    • All rights, not otherwise claimed under this Agreement or in the Website /Application, are hereby reserved. The information contained in this Website/Application is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use.
    • You may access the Website/Application, avail of the features, facilities and Services for your personal or internal requirements only. You are not entitled to duplicate, distribute, create derivative works of, display, or commercially exploit the Website/Application Content, features or facilities, directly or indirectly, without our prior written permission of HireDriverMumbai.


    • All content on this Website/Application is the copyright of HireDriverMumbai except the third party content and link to third party website on our Website/Application, if any.
    • Systematic retrieval of HireDriverMumbai content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from HireDriverMumbai is prohibited.
    • In addition, use of the content for any purpose not expressly permitted in this Terms of Use is prohibited and may invite legal action. As a condition of your access to and use of Services, you agree that you will not use the Website/Application to infringe the intellectual property rights of others in any way. HireDriverMumbai reserves the right to terminate the account of a User upon any infringement of the rights of others in conjunction with use of the Service, or if HireDriverMumbai believes that User’s conduct is harmful to the interests of HireDriverMumbai, its affiliates, or other Users, or for any other reason in HireDriverMumbai’ sole discretion, with or without cause.
    • HireDriverMumbai reserves the right to deny access to particular Users to any/all of its Services without any prior notice/explanation in order to protect the interests of HireDriverMumbai and/or other Users to the Website/Application. HireDriverMumbai reserves the right to limit, deny or create different access to the Website/Application and its features with respect to different Users.
    • We reserve the right to terminate your account or your access to the Website/Application immediately, with or without notice to you, and without liability: (i) if you have violated any of the Terms of Use; (ii) if you have furnished us with false or misleading information; (iii) pursuant to requests by law enforcement or other government agencies; (iv) in case of unexpected technical or security issues or problems; (v) in case of discontinuance or material modification to the Services (or any part thereof); and / or (vi) in case of interference with use of our Website/Application by others.
    • In the event of termination by you or us, your account will be disabled and you will not be granted access to your account or any information or content contained in your account. You will not and not attempt to create another account for accessing and using the Website/Application without the written consent of HireDriverMumbai.
    • This Terms of Use shall remain in full force and effect while you have an account with us. Even after termination of your account with us, certain provisions of this Terms of Use will remain in effect, including but not limited to, Intellectual Property Rights, Prohibited Uses and Indemnification. You agree that we will not be liable to you or any third party for taking any of these actions.
    • Notwithstanding the termination of this Agreement, you shall continue to be bound by the terms of this Agreement in respect of your prior use of this Website/Application and all matters connected with, relating to or arising from such use.
  15. The following terms & conditions shall apply to Users utilizing the Services offered by HireDriverMumbai:

    • The User shall pay the driver fare (as displayed in the HireDriverMumbai App) or as agreed to in the terms of use as listed on the Application / Website, parking charges, additional night surcharge (where applicable), one way trips, toll charges and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Services.
    • The User agrees and accepts that the use of the Services provided by HireDriverMumbai is at the sole risk of the User, and further acknowledges that HireDriverMumbai disclaims all representations and warranties of any kind, whether express or implied. All Services are provided “AS IS”.

    The HireDriverMumbai or the Driver has the right to refuse the Service in the following circumstances:

    • if the User is found to be in an intoxicated state or is found misbehaving with other passengers or the Driver, or is causing a nuisance;
    • if the User is misusing, soiling or damaging any of the devices (technical/non-technical) of the Driver; and
    • if the User asks the Driver to break any traffic/RTO/city police and/or government rules for any purpose The Driver has the right to refuse such a request by the User.

    Without prejudice to the above, HireDriverMumbai makes no representation or warranty that:

    • the Services will meet the User’s requirements; and
    • the Services will be uninterrupted, timely, secure, or error-free.
    • The information on this Website/Application is provided “AS IS” with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the Users. In no event shall HireDriverMumbai be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. Users of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.
    • If any User misses his/her train or flight or bus, HireDriverMumbai will not be liable for any compensation.
    • HireDriverMumbai is hereby authorized to use the location based information provided by any of the telecommunication companies when the User uses the mobile phone to make a booking. The location based information will be used only to facilitate and improve the probability of locating a Driver for the User.
    • HireDriverMumbai shall be entitled to disclose to any government body the particulars of the User in the possession, in its absolute discretion.
    • HireDriverMumbai shall be entitled at any time without giving any reason to terminate the booking of Drivers done by the User.
    • If the User has any complaints in respect of the Services or the use of the Driver, the User has to inform HireDriverMumbai of the same in writing within 24 hours of using the Driver or the Services.
    • HireDriverMumbai shall not be liable for any conduct of the Drivers. However, HireDriverMumbai encourages you to notify it of any complaints that you may have against any Driver or the Services.
  17. We do not procure insurance for, nor are we responsible for, damage or loss of any personal belongings or intellectual property whilst providing the Services.

  19. The User shall defend, indemnify and hold, HireDriverMumbai, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents, harmless, from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with the:

    • violation or breach of the Terms of Use or any applicable law or regulation, whether or not referenced herein;
    • violation of any rights of any third party, including the Driver via the Application and or the Website; and
    • use or misuse of the Application/Website or Service.
    • The information contained in this Website/Application is for general information purposes only. The information is provided by HireDriverMumbai and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website/Application or the information, products, services, or related graphics contained on the Website/Application for any purpose. Any reliance you place on such information is, therefore, strictly at your own risk.
    • In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Website/Application or Service.
    • Every effort is made to keep the Website/Application up and running smoothly. However, HireDriverMumbai takes no responsibility for, and will not be liable for, the Website/Application being unavailable due to technical issues beyond our control.
    • The above mentioned Terms of Use and the Privacy Policy constitute the entire agreement between the User and HireDriverMumbai with respect to access to and use of the Website/ Application and the Services offered by HireDriverMumbai, superseding any prior written or oral agreements in relation to the same subject matter herein.

We keep it simple, honest & trustworthy.